Terms & Conditions
These Terms and Conditions of Hire are a contract between 247Lets Ltd and you the person making the booking and all adult members of your party who will be staying in any of our properties. By making a booking or staying in one of our apartments you agree to abide by these terms and conditions.
We permit you to occupy the property for the agreed hire period only and subject to these Terms and Conditions of Hire, such occupation being by you personally and only such guests named in the booking, and to use the Inclusive Services. The actions and omissions of any visitor to the apartment are your responsibility.
You must be 21 years or over when you book your accommodation. We reserve the right to refuse to accept any booking for whatever reason. We accept your booking when we issue our Booking Confirmation email. You may arrive at your accommodation after 3pm (unless early check has been requested) on the start day of your booking and, unless otherwise agreed, you must leave by 10am on the day of check out. If you fail to arrive by midnight on the day of the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you. If you want to increase your length of stay we will do everything possible, subject to availability of accommodation, to find something suitable for you. Be aware, this may not always be possible. If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.
Paying for your Accommodation
The following terms apply to payment:
To secure your booking payment in full must be received by us in cleared funds at least 7 days before your arrival date.
Should payment of the full amount not reach us before then, we reserve the right to cancel any bookings made and any deposit paid will be forfeited.
If you fail to pay any sum that is due under this agreement when due, then you will pay us, on demand, interest on the unpaid sum in accordance with (if you are a business) the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) or (if you are a consumer) 4% above the Royal Bank of Scotland’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until we receive payment in full cleared funds, whether before or after any judgment.
We expect the apartment to be left in a reasonable state on departure, including rubbish being placed in rubbish bins, and soiled dishes being placed in the dishwasher or the sink. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an Additional Charge.
UK legislation provides that smoking is not permitted in any properties. Smokers must vacate the building should they wish to smoke. Where there is evidence of guests smoking within the apartment, we reserve the right to charge £100 for specialist cleaning, as an Additional Charge.
Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.
No daily housekeeping service is provided – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available for an Additional Charge. We suggest you bring beach towels. We do not permit towels or linens to be taken from the property. Extra linen and towels can be ordered by emailing firstname.lastname@example.org between office hours (9am to 6pm) London UK Time Zone) and can only be delivered within these times.
Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
Pets are only permitted in rental units only with prior written approval. A £10 per pet per night Additional Charge applies. Pet owners are responsible for cleaning up any/all pet refuse. Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees. All pets must be up to date on rabies vaccinations and all other vaccinations. Fleas and ticks are very rampant and can cause harmful/fatal illness to humans and pets. All items above are the sole responsibility of the pet owner. We assume no responsibility for illness or injury that humans or pets may incur while on the premises.
Loss & Damage: Security Deposit
Please ensure that you inspect the Apartment on check in. Unless we receive notification otherwise within three hours of check-in we will be entitled to assume that you have fully accepted that the condition of the Apartment is in good repair, condition and in a clean and tidy state and you will waive any right to claim otherwise.
Risk of damage to the Apartment and its contents will pass to you on check-in and remain with you until the Apartment is returned to us. You shall be liable for all loss or damage (except fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.
A pre authorised security deposit to cover your obligations under this Agreement is taken prior to check-in. This may be in the form of a payment or an authorisation to deduct payment from your debit or credit card used to make the Booking. Any security deposit paid will be returned to you in full (or any payment authorisation cancelled) upon the Apartment being returned to us in accordance with the terms of this Agreement. Where you are liable for additional work, loss or damage, we may withhold some or all of your deposit to cover the same and our administration fees associated with repairing or dealing with the work, loss or damage. These will be Additional Charges.
Valid credit/debit card details must be supplied at the time of booking, in the event of damages to the apartment these card details will be used to charge the appropriate amount. We reserve the right to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under the conditions.
The apartments should be left in a reasonable state on departure, if (at our absolute discretion) we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), or an excessive amount of time to return an apartment to it’s previous state (ie glitter) we will charge an additional fee of £25 per hour. When the duration of the booking is in excess of 28 days, a discretionary final cleaning charge of up to £150 may be charged. If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair.
We reserve the right to charge £150 (in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its contents where it is left in an exceptionally bad condition or if we believe smoking has taken place in the apartment.
Additional Charges which may be payable include those items specified in the Booking and any specified in these terms and conditions. Where Additional Charges (including charges for damage) are payable, you hereby authorise us to take them from the credit or debit card used to make the Booking, or from the security deposit, up to the pre-authorised amount which is detailed on the Booking and can be between £100 to £500. Our hold on your credit card will normally last for five days from the date of your departure. Where Additional Charges exceed the pre-authorised amount you will be invoiced for the excess. If no credit or debit card was used in the Booking, you must pay Additional Charges by another means acceptable to us. All Additional Charges are due after the check out inspection, or on the check-out date, unless the context otherwise requires. If you fail to pay any Additional Charge within 14 days of the date of our invoice requiring payment of the same, you will incur an administration fee of £50 to cover the costs of sending you our debt collection letter, which will follow.
Changes & Calculations
In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation. 247 Lets reserves the right to make any changes or amendments to any booking at any time. If it is necessary to amend a booking, we would make every effort to allocate a similar apartment, either in the same or a similar development, this may however not always be possible and another alternative may be offered. We are not obliged to provide any reimbursement or compensation for amendments.
We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonablecontrol (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or manmade disasters, fire, and adverse weather conditions.
Cancellation / Alteration of your Booking by you
We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to availability of accommodation. If you wish to cancel the whole or any part of your booking and you notify us in writing (see our contact details below) 14 days in advance of your date of arrival, no cancellation fee will be charged and your deposit will be refunded (unless stated differently at the time of booking). It is your responsibility to ensure that we receive your notice of cancellation in time. If cancelled within 14 days of your arrival date, or in the case of a no-show, the total price of the reservation will be charged. No refunds will be made for non-arrivals or early checkout.
Our liability for Death, Personal Injury, Loss of Property, Lack of Services, etc.
We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part. Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect. You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight.
Property left in the apartment will be kept for 1 week after departure or forwarded at the guest’s expense.
Save where there is a total failure to provide useful accommodation as reasonably expected under this agreement, we cannot be held responsible for any failure or interruption to services to the apartment, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
We shall have no liability for any loss which was not foreseeable at the time we entered this Agreement or losses not caused by our breach of this Agreement, and, if you are entering this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss (whether arising through breach of contract, or including (without limitation) negligence, or breach of statutory duty. In any case our total liability to you is limited to the total cost of your reservation.
All descriptions and photographs of the Apartment are for illustration only and we do not warrant that they are accurate or complete, although we do use all reasonable endeavours to ensure that they are.
We do not exclude liability for fraud, and your legal rights are not affected by any term in this Agreement.
If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest. If the guest locks him or herself out of the property and requires the owners’ assistance to re-enter the property, we reserve the right to charge an administration fee of £100, as an Additional Charge. We will retain keys to the property and will access the property to provide the services set out in this agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.
On check-out, keys must be left in the keybox (or the same place as the guest collected them from) and the accommodation must be left locked. Loss of keys will incur an Additional Charge. You shall ensure that the Apartment is locked whenever you are not in it. You shall guard the keys against loss or theft at all times.
IN THE EVENT OF KEYS NOT BEING RETURNED, WE RESERVE THE RIGHT TO CHARGE GUESTS FOR LOCK REPLACEMENT, KEY REPLACEMENT, BUILDING FOB REPLACEMENT, CAR PARK PERMIT REPLACEMENT -£150 and a further £50 for the second set of keys.
If there is a delay in departing, 247 Lets reserves the right to charge for an additional nights stay for every day the keys are not returned (in the case of long term bookings, the guest will be charged until the end of the next payment cycle).
In the event of a late checkout or refusal to vacate the apartment by the booked checkout time, we reserve the right to remove all persons and property from the apartment. Any items left in an apartment past the agreed departure time are left at the owners risk- we accept no responsibility for these items and reserve the right to remove and store them.
Wireless Broadband Internet and Hardwire
Wireless Broadband Internet is usually available at our apartments, however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses. All usage of the broadband must be within normal usage amounts (generally, 2GB download per day) unless otherwise agreed.
Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out, as an Additional Charge.
Guests will not keep any animals, insects, birds or reptiles in the property, without our permission.
When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment.
Guests will not do or permit any act reasonably likely to make any insurance policy on the property void or voidable or increase the premium. Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral.
Noise disturbance after 11pm and before 7am can be reported to the local Council.
At the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean condition. The client will pay (as an Additional Charge) for the repair or replacement of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save for reasonable wear and tear.
Guests will use the Property for private residential purposes only and not for any business use.
Guests will not make any alterations to the property, or attempt to make any repairs.
Guests will allow us or our authorised representatives permission at all reasonable times to enter the Apartment to inspect its condition or carry out maintenance.
The client will not assign, underlet, sub-license, charge or part with possession of the whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.
Guests will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.
Guests will not hang on the outside of the property any flower pot or similar object or any clothes or other articles.
Guests will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage etc to us.
Guests will not leave the entrance door or windows to the property open but ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the apartment or during bad weather.
Guests will take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the apartment.
Guests will not change any lock to the property or have any duplicate keys made.
Guests will notify us as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the property or its contents, and shall desist from attempting to remedy such problem on their own. Guests will notify us of any damage to the property or its contents as soon as is practicably possible.
Guests will maintain properly insured, to their full replacement value, all of their personal property which is kept either at the property or on the guest’s person. Guests will use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
Guests will not leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
Guests will not play ball games inside or within the grounds of the apartment.
The number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property. It is forbidden to provide your own bed(s) for additional guests above the maximum occupancy of an apartment.
The number of beds available for use within an apartment is restricted to the number of guests booked on the reservation (ie one guest may use up to one bed and two guests may use up to two beds only). It is not acceptable, without good reason, for guests to use numerous beds (ie two guests using three or four beds). We reserve the right to amend the accommodation charges. This decision is entirely at our discretion and evidence will be collected.
Guests will use any cleaning products, liquids, tablets etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. We accept no liability for misuse of products supplied.
Guests will not install any portable cooking appliances, camping stoves or similar items in the apartment.
Guests will not behave in an abusive or threatening manner toward our staff.
You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our fault) in connection with this Agreement or in connection with any use or misuse of the Apartment, except for personal injury or death caused by our act or omission.
Termination of this Agreement
This agreement may be ended by us with immediate effect if: –
The accommodation fee is not paid on the payment day, or if you are in breach of any of the terms or conditions set out in this document; or the client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her. We may also terminate this agreement at any time and for any reason on giving the client reasonable written notice.
The client will, at the end of the accommodation period, return to us all keys to the property and give us vacant possession of the property.
Health and Safety
We want your stay to be as comfortable as possible. Failure to comply with these conditions may be considered as a breach of contract and the guest being asked to leave. Guests should keep the apartment free of hazardous objects and substances at all times and not leave it in a condition that would make it unsafe for our housekeepers, staff, visitors or Guests themselves to use.
All complaints should be notified as soon as possible to us and we will do our best to resolve them in a timely manner. If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing, and we will use all reasonable efforts to resolve the matter as quickly as possible.
Hen/Stag and Group Bookings
We do not knowingly accept bookings of this nature. Group bookings will be required to give a reason for their stay. If the booking is allowed and guests are found to be holding parties of any kind, you will be evicted immediately with no refunds due & a fee of £250 will be charged.
Use of the apartments for any behaviour deemed by the management of 247 Lets to be inappropriate or illegal will result in the immediate eviction of all guests without a refund and, where necessary, reporting to the local police force for further investigation.
Security of Tenure
All the properties are occupied as Serviced Accommodation, and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. 247 Lets reserves the right to access the apartment and or terminate your stay at any time without prior notice if it deems necessary.
Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describe any of the apartments. Our website may link to other websites and we are not responsible for the data policies, content or security of these web sites. You should note the following points about our apartments:
– Apartments are individual and vary in style, size and layouts so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival and can be subject to change at any time.
– Our website (and/or other means of promotion or advertising) may contain a plan of the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan; 247 Lets have the right to add or remove any of its services, change furniture, or facilities without prior notice.
– The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded, we may refuse access to the accommodation and reserve the right to charge for additional guests/apartments.
– You and your party must comply with any rules and regulations set by us. We recommend that you take time to familiarise yourself with the safety procedures in the apartments, the building, and local area, paying particular attention to fire evacuation details and security.
– You and other members of your party are responsible for payment of rental, any charges made for use of facilities, such as additional laundry services, and for any other fees levied by us for the use of amenities.
– Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.
– We shall use reasonable endeavours to retain any items left in apartments for up to seven days after the guests departure date.
– For further information on individual apartment, and enquiries relating to lost items please email email@example.com
Discount/ Promotional Codes
All promotional codes promoted and distributed by 247 lets via web/email/print/phone are subject to change/expiry/refusal at any time. 247 Lets reserves the right to change/refuse the details of promotions without notice. All valid promotions/discounts are added to the order before payment when booking; this allows guests to see whether or not the promotion has been added to the order. 247 Lets cannot apply discount/promotional codes for bookings over the phone or after the order has been placed.
Included As Standard
We often provide toiletries and condiments on arrival. These are complimentary and provided at the discretion of 247 Lets. Toiletries, condiments etc will not be replenished throughout the stay; it is not the responsibility of 247 Lets to provide such items. As standard, 247 Lets will often (but is not obliged to) provide the following on arrival; Washing up liquid, one toilet roll per bathroom, one dishwasher tablet, one jay cloth, one t-towel, one bin bag, selection of toiletries, complimentary condiments.
Acceptance of Terms and Conditions/ Contract of Hire
All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer (guest) and all persons in the party. Payment of deposit and/or apartment fee also indicates acceptance of these Terms and Conditions.
These Terms are subject to change at any time.
Managing Agent: 247Lets Ltd