CORONAVIRUS UPDATE…MARCH 2020
We know there’s a lot of uncertainty around the coronavirus (COVID-19) and
whether or not it will impact your travel plans. To help support travellers, we
have put together some answers to the most often asked questions:
Q/ I want to book a trip, but I’m not sure if the situation with the
coronavirus will continue to evolve. What should I do?
Understandably, you may feel uncertain about booking future travel right now.
For extra peace of mind, we can assure you all our properties are thoroughly
cleansed after each and every guest. Our dedicated team of cleaners have
been updated and are taking extra precautions with anti bacterial products,
and of course super clean fresh linen and towels.
Q/ Is there likely to be more risk staying in an apartment?
No. In fact, quite the opposite. Think about it. Hotels have many people
staying all in the same place. Where as in an entire apartment or house, you
are the only guests staying. Therefore reducing the risk of mixing with many
Q/ What if i need to self isolate in one of your properties?
Subject to availability, we will do our utmost to accommodate your
requirements. You may well be covered by your travel insurance. Check your
policy for details. You will still be liable to pay for the accommodation throughout your stay.
Q/ I booked a trip recently, and the coronavirus is affecting my plans.
Can I cancel my reservation?
We have now introduced a Flexible cancellation policy, with no cancellation
fees 14 days before date of stay.
Q/ What regions are included under our extenuating circumstances
So far, we’ve extended coverage to mainland China, South Korea, Iran and
Italy. We’re actively monitoring this situation to expand coverage as
necessary. The policy applies, during specific time frames, to eligible
accommodation reservations if:
• The guest is traveling directly from a severely impacted area
Q/ I’m not in an impacted area, but I’m not able to make the trip due to
the coronavirus. Can I cancel?
Your reservation may still be covered by our extenuating circumstances policy
• We or you are diagnosed or suspected of being infected with the
• You’re unable to complete your trip due to travel restrictions from local
• You’re required to perform medical or diseases control duties in
connection with the coronavirus
• Your flight or ground transportation has been canceled by the airline or
ground transportation provider due to disruptions caused by the
Q/ I booked a trip recently, and I can’t decide if I should still make the
trip. Should I go?
Millions of people are still traveling and we recommend following guidance
from governmental and health authorities. We’ve compiled some travel
advisories and UK government health warnings to make it easier for you to
make this important decision.
Q/ We have to cancel your booking. What happens now?
We know cancellations can be upsetting, even when they happen for an
understandable reason. Keep in mind that if we have to cancel your
reservation, we have been impacted ourselves and by canceling, we’re
helping to protect the well-being of our entire community of previous, existing
and new guests. You’ll of course get a full refund for your reservation.
I still have questions. Who should I contact?
We’d like to encourage impacted travellers to read the UK NHS & GOV pages
with latest updates. https://www.nhs.uk/conditions/coronavirus-covid-19/
Any other questions relating to your booking, contact firstname.lastname@example.org
Thanks for working together with us to protect the safety and well-being of our
Information contained in this article may have changed since publication.
247Lets short term rentals, Horsham. West Sussex. UK